Corporate & Social Responsibility

Severnside Fabrics Ltd is certified by an accredited Certification Body to ISO 9001 Quality Management System, where products are delivered right first time, on time and according to customer specifications.

We have held this standard since 2002, and recently upgraded our systems to adapt to ISO 9001:2015.

This means that quality is inherent in everything that Severnside Fabrics Ltd does, where every employee is empowered to take responsibility for the quality of the product they produce or the service they provide.

Severnside Fabrics Ltd have recently acheived certification to ISO 14001:2015, this means all of our processes have been integrated to create an IMS (Integrated Management System). This ensures that our quality (ISO 9001:2015) goes hand in hand with our Environmental Policy (ISO 14001:2015). Ensuring the best quality products are produced with all of our actions assessed ensuring minimal environmental impact.

As a conscientious employer with the environment at the forefront of our  thinking, we ask all of our customers to dispose of all products and packaging in a responsible, correct manner to minimise the impact on the environment and health. 

Quality Policy 

Severnside Fabrics Limited is a member of the Laundry Division of the Andrews Group, supplying and fitting Ironer padding, Feeder banding, Folder banding, Sewn products and associated equipment to the Laundry Industry.

The senior management of Severnside Fabrics Limited firmly and unequivocally believe that to ensure customer satisfaction and product conformity the Integrated Management System (IMS) must be aligned with the business context and strategic direction of the company.   By implementing an IMS in accordance with ISO 9001:2015 it will help ensure that a structured and systematic management system is created, to ensuring that this alignment is maintained.

Severnside Fabrics Limited is committed to Customer Satisfaction at all times and ensures through the effective implementation of this IMS what the customer’s requirements are, and always will be met.

Overall responsibility for this policy rests with the top management.  Each manager shall demonstrate leadership, commitment and encourage employee participation in support of this policy.

In pursuance of this policy top management of Severnside Fabrics Limited commits to: 

  • ensuring that the quality improvement objectives are established for the IMS management system and are compatible with the context and strategic direction of the organization;
  • ensuring the integration of the IMS management system requirements into the organization’s business processes and that systems procedures and other IMS documentation is strictly adhered to at all times.
  • promoting the use of the process approach and risk-based thinking;
  • ensuring that the resources needed for the IMS are available;
  • communicating the importance of effective quality management and of conforming to the IMS requirements;
  • engaging, directing and supporting persons to contribute to the effectiveness of the IMS promoting improvement;
  • supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility
  • the review of the effectiveness of the IMS by evaluating performance against targets and implementing new improvements in line with strategic direction and business needs.

This document is made available through corporate media and upon request to interested parties. It shall be communicated at all levels in the organisation.    

Mark Tiencken
Managing Director (Nov 2021)

Environmental Policy

The Management of Severnside Fabrics Limited recognises and accepts their concerns for the environment. In this respect, the company will seek actively to reduce its impact on the environment to the lowest practical minimum.

Any threat of pollution to the environment from the activities of Severnside Fabrics Limited will be identified and either eliminated or effectively controlled.

Through setting Objectives and measuring our performance against these, using Key Performance Indicators (KPI’s), we will use the Integrated Management System as the framework for improvement.  As part of the management review, and as a commitment to continuous improvement, the management team analyse the effectiveness of the Integrated Management System (IMS), agree objectives and take the necessary actions to maintain the viability of the business and the continuity of service to our clients.

It is therefore the intention of Severnside Fabrics Limited to ensure that the following is carried out so far as is reasonably possible:

  • Minimise any disturbance to the global environment by ensuring all redundant, damaged or faulty batteries and electronic equipment is disposed of in accordance with WEEE directive.
  • Disposal and transportation of waste will be carried out in a responsible manner with due regard to all environmental considerations.  Severnside Fabrics Limited will endeavour to minimise spillages and maintain good housekeeping as part of our system of compliance.
  • Equipment will be maintained to the highest possible standard in order to minimise accidents and unforeseen occurrences providing the maximum practical environmental protection.
  • In order to assist in reducing emissions and power consumption, Severnside Fabrics Limited will always attempt to continuously improve equipment performance with improved maintenance and operations that will help conserve energy resources.
  • Severnside Fabrics Limited will make all employees aware of their individual responsibilities for acting in accordance with the environmental policy and will give suitable training to ensure that this carried out.
  • Information necessary to enable Severnside Fabrics Limited’s consumable products to be properly used, stored and disposed of will be provided, so as to avoid unacceptable effects on man or the environment.
  • Fulfil all applicable compliance obligations

Mark Tiencken 
Managing Director (Nov 2021)

Modern Slavery statement

You can access our groups modern slavery policy via the below link.

Privacy Policy SFL 

SEVERNSIDE FABRICS LTD (“We”) are committed to protecting and respecting your privacy.

This policy together with our terms of use and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting privacy policy page you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) (the Regulation), the data controller is SEVERNSIDE FABRICS LTD of GORDON ROAD, WHITEHALL, BRISTOL, BS5 7DR.

Our nominated representative for the purpose of the Regulation is MARK TIENCKEN

Information we collect from you

We will collect and process the following data about you:

Information you give us.

This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you search for a product, place an order on our site,  and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

information about your visit, including including date and time, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.

This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have asked you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Uses made of the information

We use information held about you in the following ways:

Information you give to us.

We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please do not tick the relevant box situated on the form on which we collect your data (the order form);

to notify you about changes to our service;

to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.

We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of our service, when you choose to do so;

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources.

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will ask you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Regulation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Regulation. Please contact to should you wish to access data we hold about you.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

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